Welcome to our store!

Frequently Asked Questions (FAQ)

General Questions

What makes your soccer/football cleats different from other brands?

Our cleats are designed with unique, high-quality materials, bold designs, and custom insoles for maximum comfort, performance, and individuality. Inspired by diverse cultural backgrounds, our cleats stand out in both style and functionality.

Are your cleats suitable for all playing surfaces?

Yes! Our cleats can be used on different playing surfaces, including firm ground (FG) outdoor grass fields and outdoor and indoor artificial turf (AG). Be sure to check the product description to find the right fit for your playing style.

Do you offer cleats for kids and adults?

Yes, we provide cleats in a range of sizes for both youth and adult players, ensuring a perfect fit for all ages and skill levels.

Product & Sizing

How do I find the right size for my cleats?

We recommend using our sizing chart available on the product pages or below. If you're between sizes, we suggest going up half a size for the best fit.

Please refer to our size chart below:

Do your cleats have removable insoles?

Yes! Our cleats come with custom insoles that provide superior support and cushioning. You can replace them with orthotic or other performance insoles as needed.

Are your cleats lightweight?

Absolutely! Our cleats are designed for agility and speed, using lightweight materials without compromising durability and support.

Ordering & Shipping

How long does shipping take?

Shipping times vary depending on your location. Standard shipping typically takes 3-7 business days within the continental U.S. and shipping rates and delivery times vary to Hawai’i and Alaska.

Do you ship internationally?

Yes! We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges. Please visit our Returns & Exchanges
page for more details.

  • 30-Day Returns for Unworn Items: Provided the cleats are unworn and in their original packaging.
  • 14-Day Exchange, 30-Day Store Credit: Customers can exchange for a different size or store credit if they miss the return window.
  • Final Sale for Clearance Items: Any sales for items on clearance are final. No returns or exchanges will be accepted.
Can I exchange my cleats for a different size?

Yes! If your cleats don’t fit, you can exchange them for a different size within 30 days provided the cleats are unworn and in their original packaging. We recommend trying them first to ensure they are the right fit.

Care & Maintenance

How do I clean my cleats?

We recommend wiping them down with a damp cloth after each use. For deeper
cleaning, use mild soap and warm water. Avoid machine washing or soaking them
in water.

How do I extend the lifespan of my cleats?

Store your cleats in a cool, dry place, avoid playing on improper surfaces, and regularly check for wear and tear. Remove and store your cleats after practice, we advise not wearing these off the pitch/field. Using a shoe bag can also help keep them in great condition.

Contact & Support

How can I contact customer service?

You can reach us through our Contact Us page, via email, or through our social media channels. Our support team is happy to assist you with any inquiries!

Still have questions? Feel free to reach out, and we’ll be glad to help!

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